Returns Policy

Returns Policy

At HATAH, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help. Please review our returns policy below to ensure a smooth return process:

1. Returns Eligibility:

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

2. Non-Returnable Items:

  • Certain items are non-returnable, including:
    • Personalized or customized items.
    • Clearance or final sale items.
    • Items marked as non-returnable on the product page.

3. Return Process:

  • To initiate a return, please contact our customer service team at hello@hatah.co.uk to request a return.
  • Securely package the item(s) and include the order number on the outside of the package.
  • Ship the item(s) back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • Once we receive and inspect the returned item(s), we will process your refund or exchange as applicable.

4. Refund Processing:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 7 business days for your refund to be processed after we receive your returned item(s).
  • Shipping charges are non-refundable, except in cases where the return is due to an error on our part.

5. Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) separately.

6. Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us immediately with photos of the damaged/defective item(s) for further assistance.

7. Contact Us:

  • If you have any questions or concerns about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at hello@hatah.co.uk.

By shopping with HATAH, you agree to abide by the terms of our returns policy outlined above.